T&C

TERMS AND CONDITIONS

The contract exists between the re-upholsterer, Staple and Tack and the Client (whose name appears on the written quote/estimate). The contract will include those instructions written into the contract only.

1. Staple and Tack is responsible for the delivery of all of the re-upholstery work as detailed in the quote/estimate sent to the Client.

2. Staple and Tack endeavours to deliver items forming part of this contract at the specified time. Our obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken.  We will keep the client informed at all times of supply problems, or other factors, which can affect delivery times.

3. To avoid confusion telephone orders should always be confirmed in writing, e.g. via email. Changes to orders will only be accepted via email also.

4. Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials, before the work can proceed.  Additional work, which may not be apparent when the estimate is provided, will be advised to the client on discovery, and a course of action agreed.  This includes e.g. frame repairs or woodworm treatment, which may be hidden by existing upholstery.

5. We do our best to advise customers of the suitability of fabrics, whether supplied by us or not, however, we can only take responsibility for materials which are supplied by us ONLY; covering fabric supplied by the Client is at their own risk.  Shortage of covering fabric supplied by the Client is the Client’s responsibility.

6. We reserve the right to apply a 15% surcharge for handling fabrics not supplied by us.

7. There will be a 20% surcharge if the client provides a fabric in many small pieces from which to make a product.

8. With regard to the Client’s own material.  When a Client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire and Safety (as described in Clause 8).

Please ensure you request fabric companies to roll all fabric on tubes, with no more than one fabric per tube. One continuous length of fabric should be used unless an extra amount is taken into account for pattern matching. We will do our best to remove creases but this cannot be guaranteed.

9. All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire) (Safety) Regulations 1988.  All new covering fabric supplied by us will comply with the regulations with the exception of covers which contain 75% natural fibres, when it is acceptable to use an FR interliner/barrier cloth which complies with the regulations.  Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.

10. All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned, this advice must be written into the order.

11. Any problems with an order must be bought to our attention within seven days of receipt of the order.  Thereafter charges will be made for any corrections.

12. Carriage and Delivery charges are extra.

13. We cannot be held responsible for the present or future behaviour of the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property, where the consumer has acted against the manufacturer’s/retailer’s instructions i.e. washing instructions, steaming etc.

 14. Staple and Tack may use photographic images of the Clients furniture on her website, social media and in hard copy as examples of her work and for promotional purposes. The furniture will be anonymised.

Please note if a Client does not wish their furniture to be used in this way they should put this in writing to Staple and Tack.

15. Insurance claims: Staple and Tack undertake all work on behalf of the client named and it is they who are responsible for the payment of the account. In the case of insurance companies and insurance work, Staple and Tack will undertake the work on the clear understanding that the account will be paid by the client named when the account becomes due.

16. Where work is undertaken in relation to an insurance claim, a 50% payment on acceptance of the estimate will be payable by the client, unless an agreement exists with the insurers to pay the account directly prior to work commencing.

17. Complaints will be dealt with a quickly as possible and resolution of the same will be our prime objective.  Complaints, which cannot be resolved through us, may be referred to The Association of Master Upholsterers and Soft Furnishers, who will arbitrate and suggest a course of action, which is acceptable to both parties.  The Association may charge a fee for this service.

18. Payment terms: A 40% non-refundable payment is required for us to accept an order.  The balance is due in full on delivery.  Interest on overdue accounts will be charged at 1.5% per month or part thereof.  Prices quoted stand for three months.

19. Payment of 40% will form an acceptance of the terms and conditions above.